Page 95: "In the last week of May, Robert holds a two-day strategic planning workshop with key thought leaders from the company's IT and business operating units, including executives, managers, architects, and business analysts." Page 102: "As RYLC begins its transformation journey by automating business processes and introducing SOA, its architects establish reference architecture." If we have firings, we must recalibrate business and architectural policy. While layoffs free up cash and can provide a bounce to the...